Our Team

Howard Pyle is an experienced leader, author, and speaker who helps organizations navigate responsible technology and inclusive design. His forthcoming book, "Intentional AI," to be published by Fast Company Press, is a practical guide to aligning outcomes, ethics, and emerging technology in any organization. As the founder of Experience Futures, Howard has worked with a wide range of organizations to create inclusive technology products, from startups to global brands and NGOs.

His career spans startups and senior executive roles at global organizations, including serving as SVP of Global CX and Design at MetLife and VP at IBM, where he led a network of international design studios. Howard is a sought-after keynote speaker, covering topics like responsible technology use, digital inclusion, and AI at events such as WebSummit, the NY AI Summit, and TEDx.

Miye McCullough is a mission-driven leader with over 15 years of experience growing nonprofits and fostering meaningful relationships. She currently leads integrated communications for Digitunity, a national digital equity non-profit. Drawing from her personal experience with combined presentation ADHD and low-vision barriers, Miye brings a unique perspective on accessibility to her role at Experience Futures.

Throughout her career, Miye has facilitated partnerships between large enterprises, media, art, and philanthropy to drive social impact, working with esteemed organizations such as The Nature Conservancy, MOCA, The Rockefeller Foundation, and Patagonia.

Amit Sen has worked for the UN Refugee Agency (UNHCR) since 2007, currently supporting strategic planning in humanitarian operations worldwide. Prior to joining the UN, Amit served as a Senior Associate in the U.S. Department of Justice, implementing the Violence Against Women Act (VAWA) and assisting victims of human trafficking. With a law degree from Georgetown University, Amit brings a strong background in human rights and social justice to his role at Experience Futures. His extensive experience in addressing the impact of armed conflict and displacement on women and children in the Asia-Pacific region and the Middle East North Africa further reinforces his commitment to driving positive change through inclusive digital solutions.

Utibe Bassey serves as Vice President, Customer Experience at Dominion Energy, responsible for customer experience strategy, customer service, and revenue management for over 7 million customers. With a passion for bridging business and humanity, Utibe brings extensive experience in strategy, operations, experience design, and innovation to her role at Experience Futures. She serves as an advisor to founders and business leaders on human-centered approaches to product and service innovation, and is keen about entrepreneurship and its ability to drive transformative change.

Ethan is the founder and CEO of Integral, an award-winning employee experience agency serving leaders of Communications, HR, Marketing, and Technology at global and local organizations. Formerly the global head of Employee and Innovation Communications for Bloomberg LP and Global Director of Social Strategy for IBM, Ethan has more than 20 years experience leading digital communications, engagement, and marketing initiatives at scale. Ethan is a Trustee of the Institute for Public Relations, the Director of its Organizational Communications Research Commission, and a 2022 PRWeek Dashboard 25 honoree recognizing the “most influential people in communications technology.”

John Lullen has over a decade of experience in the staffing industry and currently serves as a Marketplace Diversity Solutions leader at TEKsystems. In this role he prioritizes delivering solutions that enable multinational technology clients to achieve their ESG and DEI goals related to attraction, retention, inclusion, workforce development, supplier diversity and people centric technology solutions like inclusive design and accessibility.  John also serves on the New York City Advisory Boards of Per Scholas and Blacks In Technology, focusing on creating access and opportunity to technology training and careers for professionals from historically marginalized populations.

Melissa Kelly, a forward-thinking entrepreneur, has made significant marks in fashion, media, technology, and luxury. Launching her first business in her early twenties, she quickly became known for her innovative approach. A major milestone was the acquisition of her creative and tech agency by Great Bowery in 2013, leading her to the U.S. to oversee the integration of 12 global entities and later becoming CEO of Lookbooks, a SaaS provider for the creative industry. At MA+Group since 2018, Melissa has driven organizational transformation and profitability, working across divisions and leading Qulture, its creative innovation arm, showcasing her as a transformative leader in her fields.

Marc is an experience designer and creative leader with a 25-year track record of crafting digital products and experiences for global brands. In his role as Chief Experience Officer at Bounteous, Marc led the transformation of a small design team into a vibrant practice of 130+ visual designers, UX designers, content strategists and brand storytellers. Before Bounteous, he led the global experience design practice at Havas and helped establish Havas Cognitive, a service offering that helps brands tap the power of emerging AI technologies. Marc has taught design innovation at NYU and Columbia University, and is a frequent speaker at events such as C2 Montreal, 4As CX Effect and the Argyle CX Leadership Forum.